Terms & Conditions

Smarto arranges travel in and from Northeast India: cab rides and car rentals, flights, hotels, domestic and international packages, and transport for companies, weddings and events.

Some parts of a trip are provided by others: airlines, hotels, activity operators, and the drivers and vehicle owners who work with us. Where they are, their own rules also apply, such as an airline's fare and baggage rules or a hotel's check-in policy. We tell you about the ones that matter for your booking.

• You can start on this website, but every booking is made and confirmed on WhatsApp, by phone or by email. Filling in a form here only prepares a message; nothing is booked until we confirm it with you.
• We send you a quote with the price and what it includes. A booking is confirmed only when we say so in writing, on WhatsApp, SMS or email.
• Check your confirmation, especially the pickup time and place, names and dates, and tell us straight away if anything is wrong.
• You must be at least 18 to book. If you book for other people, you confirm that they accept these terms too.

• The price in your quote is the price you pay for the trip as quoted. It changes only if the trip changes: an extra stop, a different drop, extra waiting, or extra hours or kilometres on a rental.
• Cab fares are flat, with no surge for rain, rush hour or the time of day.
• Your quote says what it includes, such as tolls, parking, state entry taxes, meals or entry fees. Anything it does not list is not included.
• Flight fares and hotel rates come from the airline or hotel, and can change or sell out until your booking is confirmed.
• Prices shown on this website, such as starting fares, are a guide. Your quote is what counts.
• You pay using the options we confirm with your booking. This website never asks for card or bank details.

Cab rides

• Cancel free of charge up to 1 hour before your pickup time.
• Cancelling within 1 hour of pickup, or after the driver has reached you, may carry a cancellation fee. We tell you the fee before you cancel.
• If your driver reaches you late, there is no cancellation fee.
• If the driver waits beyond the agreed time at your pickup or at a stop, a small waiting fee may be added.
• We do not cancel a confirmed ride unless you ask us to, except when weather, traffic, law and order or safety leave no other choice.

Flights, hotels, packages and events

The cancellation and refund terms for these bookings are sent with your quote, before you pay. They follow the rules of the airline, hotel or operator involved, so they differ from booking to booking.

Refunds

• You can ask for a refund if you cancelled in time, were charged incorrectly, or the service fell short for reasons within our control. Call or email us with the date, time and reason.
• Approved refunds go back to the original payment method. We start them within 3 to 5 working days, and banks usually credit them within 7 to 10 working days.
• Delays caused by banks or payment providers are outside our control.

• You are responsible for carrying valid ID and the documents your trip needs: photo ID for flights and hotels, and passports and visas for international trips.
• Arunachal Pradesh and some other areas need an Inner Line Permit for Indian citizens or a Protected Area Permit for foreign nationals. We plan and help with permits, but the government issues them, and a refusal or delay is outside our control.
• Plans can change because of weather, landslides, road closures, festival dates or local rules. When that happens, we suggest the closest alternative.

• Please be at the pickup point on time, and allow for check-in times, traffic and weather. We are not responsible for missed flights, trains or events caused by delays outside our control.
• No smoking, alcohol or anything illegal in the vehicle. Treat drivers with respect: harassment, abuse or damage to the vehicle can end the ride without a refund, and you may be charged for cleaning or repairs.
• Look after your belongings. If you leave something behind, tell us within 24 hours and we will do our best to find it.

• Companies, event organisers, travel agents and hotels may have a separate agreement or rate card with us. Where they do, that agreement applies alongside these terms, and it prevails where the two differ.
• Partner commission is set out in the partner agreement.
• Logins on this website are for accounts we create. Keep your login details private, and tell us at once if you think someone else has used them.

• Photos, sample itineraries and descriptions on this website show the kind of trip we plan. They are a guide, not a promise of the exact hotel, vehicle, view or weather you will get.
• Festival dates and flight fares shown here can change. We confirm them before you book.
• The content, design and brand on this website belong to Smarto. Please do not copy or reuse them without permission, or scrape, disrupt or misuse the site.
• Links to other websites, such as Google reviews or WhatsApp, are there for convenience. Those sites have their own terms.

• We take reasonable care in arranging your trip. We are not liable for losses caused by events outside our reasonable control, such as weather, natural disasters, strikes, road closures or government action, or by the acts of airlines, hotels and other providers beyond our part in the booking.
• To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability for any claim is limited to the amount you paid us for the booking concerned.
• Nothing in these terms takes away any right you have under the Consumer Protection Act, 2019 or any other law that cannot be limited.

• Tell us about any problem within 7 days, on WhatsApp, by phone or at hello@smartocabs.com. We reply within 2 working days and resolve issues as quickly as we can.
• If you are not satisfied with our answer, write to our Grievance Officer, whose details are below.

• These terms are governed by the laws of India.
• We will first try to settle any dispute with you directly. If it is not settled within 60 days, it will go to a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Guwahati and conducted in English. Subject to that, the courts at Guwahati have jurisdiction.
• This does not stop you from approaching a consumer commission where the law allows.

We may update these terms. The date at the top shows the latest version, and the terms in force when you book apply to that booking.